Refund policy

REFUND AND RETURN POLICY

At REBRN. we want you to love what you receive. Please read our policy carefully before placing your order.

Pre-Order Items
All pre-order items are final sale. Because our drops are produced based on the number of orders placed during the pre-order window, we are unable to accept returns or issue refunds on pre-order purchases once the order is confirmed. Please double check your size and shipping information before completing your order.

Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at contact@shoprebrn.com with your order number and a photo of the issue. We will make it right by sending a replacement or issuing a full refund at no cost to you.

Size Exchanges
We do not offer size exchanges on pre-order items. Please refer to our size guide on each product page before ordering. Once we transition to a live shop with stocked inventory, exchanges will be available within 14 days of delivery on unworn, unwashed items with tags still attached.

Cancellations
Orders cannot be cancelled once placed during a pre-order window. Please make sure your order is correct before completing checkout.

Lost or Stolen Packages
REBRN. is not responsible for packages lost or stolen after delivery confirmation. If your tracking shows delivered but you have not received your package, please contact your local post office and file a claim with the carrier.